PharmaDMSO Shipping Policies

At PharmaDMSO LLC, we strive to ship all orders promptly and professionally. Our shipping carriers operate Monday through Friday, excluding holidays.

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Same-Day Shipping

Orders placed before 11:00 AM Mountain Time are usually shipped the same day.

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Shipping Estimates

All shipping time frames on our website are estimates only. Preparation for shipping may take 1–2 days.

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Nonrefundable

Shipping costs are nonrefundable.

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Lost or Stolen Items

Once our carrier indicates delivery, the order is considered complete. PharmaDMSO LLC is not responsible for lost or stolen packages.

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Address Changes & Re-Routing

• Requests for address changes or re-routing after shipment incur a $10.00 fee.

• Undeliverable shipments are charged the actual shipping rate upon reshipment.

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International Shipping Restrictions

• Customers are responsible for duties, taxes, tariffs, and customs regulations in their country.

• No refunds are issued if packages are seized by customs.

• We encourage international customers to check with their local customs office if needed.

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Shipping Problems & Claims

We use the best carriers, and shipments are successfully delivered 99.9% of the time. All packages are automatically insured up to $100.

Common Scenarios

1. Package shows as delivered, but not received:

• If tracking shows delivery to the correct address and there is no damage, we cannot file a claim.

2. Package misdelivered:

• If delivered to the wrong address, we can file a claim using the tracking number, order, and ship date.

3. Package lost in transit:

• Claims can be filed after 30 days from the ship date. A signed statement confirming non-receipt is required.

4. Package damaged or opened:

• A claim requires a signed statement from the recipient and photographic evidence of the damage.

Once all required documentation is submitted, we will file the claim on your behalf. If approved, the recovered amount will be refunded, and you will be notified of the outcome.